Returns & Refund Policy

At ToyRush, we want you to be completely satisfied with your purchase. If there is a problem with your order, we will work with you to resolve it as quickly and fairly as possible.

Return Eligibility

You may request a return within 7 calendar days of receiving your order.

Returns may be accepted for:

  • Products that arrive damaged during delivery.
  • Defective or faulty products.
  • Incorrect products supplied.
  • Change of mind (subject to the conditions below).

Conditions for Returns

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all accessories and manuals.
  • Be accompanied by proof of purchase.
  • Be reported within 7 days of delivery.

For damaged, defective or incorrect items, ToyRush may request photographs before arranging collection.

Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 7 days, provided that:

  • The product has not been opened, used or assembled.
  • The product remains in its original, unopened packaging.
  • The product is in a resalable condition.

Customers are responsible for the cost of returning change-of-mind purchases unless otherwise agreed by ToyRush.

ToyRush reserves the right to refuse returns that do not meet these conditions.

Return Process

To request a return:

  1. Contact our customer support team within 7 days of receiving your order.
  2. Provide your order number and reason for the return.
  3. Where applicable, include photographs of the product.
  4. We will advise you on the return process and collection or shipping instructions.

Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to the original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Incorrect Orders

If you receive an incorrect item, please notify us within 7 days.

ToyRush will arrange collection and ship the correct item at no additional cost to you.

Damaged or Faulty Products

If your order arrives damaged or develops a manufacturing fault, please contact us immediately.

Please retain the original packaging and provide photographs where possible to help us assess the issue.

Where the claim is approved, ToyRush will arrange collection and provide either:

  • A replacement,
  • A repair (where applicable), or
  • A full refund.

Products That Cannot Be Returned

Returns will not be accepted for:

  • Products that have been used, assembled or damaged after delivery.
  • Products returned without their original packaging.
  • Products damaged through misuse or negligence.

Consumer Rights

Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA).

Contact Us

For all return and refund enquiries:

Email: toyrushsa@gmail.com

Phone / WhatsApp: +27 76 349 8132 or +27 73 853 3105

Website: https://www.toyrush.co.za/contact-us

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