Privacy Policy

ToyRush Privacy Policy

At ToyRush, we are committed to protecting your privacy and ensuring that your personal information is collected and used responsibly and in accordance with applicable laws, including the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following personal information:

  • Full name
  • Contact details (such as email address and phone number)
  • Delivery and billing address
  • Payment information (processed securely via third-party providers)
  • Order history and transaction details

We may also collect non-personal information such as browser type, device information, IP address, and website usage data to improve your shopping experience.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Communicate with you regarding your orders or enquiries
  • Provide customer support
  • Arrange delivery of products
  • Improve our products, services, and website
  • Comply with legal and regulatory requirements
  • Prevent fraud and protect our business

3. Payment Information

Payments made on our website are processed securely through PayFast.

ToyRush does not store or have access to your full payment card details. Payment information is handled directly by PayFast in accordance with their security standards and privacy practices.

4. Sharing of Information

We only share your personal information with trusted third parties where necessary, including:

  • Payment service providers
  • Courier and delivery companies
  • Website hosting and technical service providers
  • Regulatory authorities where required by law

These parties are required to protect your information and use it only for the purposes for which it was shared.

5. Cookies

Our website uses cookies to enhance your browsing experience and improve website functionality.

Cookies help us understand how visitors use our website so we can improve performance, navigation, and user experience.

You may disable cookies through your browser settings; however, some website features may not function correctly.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information where permitted by law
  • Object to the processing of your personal information, subject to legal requirements
  • Withdraw consent where applicable

Requests relating to personal information can be made via our Contact Us page.

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law, including tax and accounting record-keeping requirements.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these websites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time.

Any changes will be published on this page and will take effect immediately upon publication.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through the Contact Us page on our website.

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